MentisCell – ITOM (IT Operations Management)
Summary
ITOM (IT Operations Management) is the discipline of managing, monitoring, and optimizing the day-to-day operations of IT infrastructure and services. It ensures stability, availability, and performance across systems, networks, and applications, while supporting automation and governance.
Link to this note
Content
IT Operations Management (ITOM) focuses on the processes and tools required to keep IT services running reliably.
It encompasses monitoring, automation, incident response, and performance optimization across hybrid environments (on-premises, cloud, and edge).
Main functions
- Monitoring and observability: track system health, performance, and availability.
- Automation: streamline repetitive tasks such as provisioning, patching, and backups.
- Incident and problem management: detect, diagnose, and resolve issues quickly.
- Capacity and performance management: ensure resources meet demand efficiently.
- Security and compliance: enforce policies, detect anomalies, and maintain audit trails.
- Integration: connect ITOM with ITSM, ITAM, and CMDB for holistic governance.
Use cases
- Automated patch management across servers and endpoints.
- Real-time monitoring of cloud workloads and network traffic.
- Root cause analysis of recurring incidents.
- Scaling infrastructure dynamically to meet demand spikes.
- Integrating ITOM dashboards with CMDB for dependency mapping.
Essence
- Operational backbone of IT services.
- Ensures stability, availability, and performance.
- Automates repetitive tasks to reduce human error.
- Critical for resilience, compliance, and business continuity.
Interconnections
- CMDB — provides configuration data for ITOM monitoring and automation.
- ITAM — complements ITOM by managing asset lifecycles.
Tags
#itom #operations-management #infrastructure #automation #observability #governance
Contributors
Created with the support of Microsoft Copilot on 2025-11-10.
Validation and editorial direction by Jorge Godoy.